How do we administer our payment cards?

If you would like an overview of all payment cards associated with the accounts for which you are the account administrator, please follow the guide below.

Follow these steps:  

1. Log in at brobizz.com.
2. Ensure that you’re in the account relating to the payment card you wish to view.
3. Click on "Payment Card” in the menu on the left.
4. The overview shows all payment cards that have been added to the selected account. You can see how many products each payment card is linked to and whether the card is valid, expired, or blocked in the Brobizz system.

If one of your payment cards is about to expire, you should replace it with a new card to ensure that all associated products remain active. To update your payment card, please follow the guide below.

Follow these steps: 

1. Log in at brobizz.com.
2. Ensure that you’re in the account where you want to update one of your payment cards.
3. Click on "Payment Card” in the menu on the left.
4. Click on the 3 dots next to the payment card you want to update and select ‘Update payment card’.
5. Enter the necessary information about the new payment card and confirm with MitID.
6. The payment card has been updated when you receive a receipt on the screen.

You can only delete a payment card that you have added yourself by following the guide below. If you did not add the payment card yourself, you can instead update the card by following the guide above.

Follow these steps:  

1. Log in at brobizz.com.
2. Ensure that you’re into the account where you want to delete one of your payment cards.
3. Click on "Payment Card” in the menu on the left.
4. Click on the 3 dots next to the payment card you wish to update and select ‘Delete payment card’.
5. The payment card has been deleted from the account when you receive a receipt on the screen.

If you have access to view one product when you log into self-service, you have a profile with product access. Please note that you can only manage the payment card for the product(s) you have access to.

Read more about what rights you have with product access here. 

If you need to add or update the payment card for a product to which you have access, please follow the steps below.
 

Follow these steps: 

1. Log in at brobizz.com.
2. Click on the product for more information.
3. Click on ‘Update payment card’ or ‘Add payment card’ in the ‘Payment card’ box.
4. Enter the necessary information about the new payment card and confirm with MitID.
5. The payment card has been updated when you receive a receipt on the screen.

Read more here, if you have problems logging in. 

N.B. You will not receive an email confirming that the payment card has been successfully updated. You can be sure that the update has been successful if you get a receipt on screen and can subsequently see that the new card appears when you log into self-service.

If the payment card appeared as invalid in self-service before you made the changes, it takes up to two hours before the associated products become active and are ready to be used on the Storebælt Bridge – and up to 24 hours with all our other business partners.  

If the payment card was valid at Brobizz before you updated it, you can immediately use the product for automatic payment with one of our business partners.

If the payment card was blocked before you updated it, the associated products will immediately appear as active with Brobizz. However, you should be aware that they will not yet have been reactivated by our business partners.  It can take up to two hours before you can use your Bizz/number plate payment at the Storebælt toll station and up to 24 hours with all other partners, e.g Øresund Bridge.  

N.B. If you have received a debt collection notice for an unpaid invoice, your products will only be reactivated when we have received your payment – even if you have updated your payment card. It may take several banking days before your payment has been registered with Brobizz.  

We recommend that you: 

1. Ensure that the payment card is active in the bank and the expiry date has not been exceeded.
2. Ensure that the payment is activated for internet shopping with your netbank (and possibly purchases abroad).
3. Try to perform the update in another internet browser (e.g Google Chrome or Safari). If this doesn’t work, try changing the device – e.g. try switching from your smartphone to your PC and vice versa.
4. Try updating your payment card in an incognito- or private window in your internet brower. You can also try deleting your cookie history.