How to handle fines on road tolls?
It is important to check that your Toll Box or Toll App is working before you drive. You cannot use the Toll Box or Toll App if they are not active.
If you have received a fine, it is often because:
The Road Toll Box or Road Toll App was showing a red light while passing a control point.
Punctuation (.), hyphens (-), or spaces have been inserted into the license plate number during self-service. It is important to only enter the numbers and letters of the license plate. If this was the case, you can file an objection with Road Tolls.
You passed a control point without a Toll Box, Toll App, or Toll Ticket.
I er kørt forbi et kontrolpunkt uden Vejafgift Boks, Vejafgift App eller Vejafgiftsbillet
If your box shows a red light, you should check the following:
- Whether vehicle data is missing on the box. If this is the case, you can add this on Brobizz self-service.
- Whether you have approved the vehicle data on the box? If not, press the green button on the box until it shows a green light.
- Whether there are error codes on the box? If this is the case, it should be reported to Brobizz customer service, who in most cases can correct the error without needing to replace the box. Until the error is corrected, you should use the Toll App or purchase a Toll Ticket at vejafgifter.dk.
We want to file an objection to our fine
An objection to a fine must be submitted via vejafgifter.dk. The objection will then be processed by the Danish Road Traffic Authority, which will assess the case based on a specific evaluation and decide whether the objection should be rejected or upheld.
If you are convinced that your Toll Box or Toll App showed a green light during the trip, you can submit an objection to the fine to Brobizz. The objection must include a description of the case, including documentation showing that the box displayed a green light during the trip – for example, pictures of the box.
Customer Service can subsequently investigate the case by checking the status of the box via an event log file from the time of the trip. In this way, we can determine a possible reason for the fine.